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Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, as we are using Free Sri Lanka Post deliveries and courier services. It is impossible to gurentee an exact dlivery time with Sri Lanka Standered Post however 90% of our products get delivered with in 3 to 5 working days. However if you select the fee paid courier delivery option we can gurentee you a dlivery date with in 1 to 2 working days but we are unable to gurentee a delivery time. If you have any other speical delivery requirements please contact our customer service team before placing your order and we will do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Owl Cards late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

Delivery addresses in Jaffna, Ballicalo, Mannar, and Putlum should add an additional Rs.50.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST) for those addresses.

*before tax and additional charges
**after processing if ordered by 12:00 noon PST

Returns and Replacements

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Returning Gifts

When returning a gift, a Owl Cards Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Luma store, and online. In compliance with Federal law, for gifts valued at more than Rs.2,000.00, the recipient will receive a check rather than an Owl Cards Gift Card.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your Owl Cards order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for Luma to process your return.